As behavioral health organizations continue to transition to more patient-centered care, the patient experience is becoming a larger focus. When we consider the patient experience, however, it’s important to consider more than just the experience patients have during a session or throughout the course of their treatment. Considering all stages of the patient lifecycle, including before and after the course of formal treatment, can help organizations make improvements that address the whole patient, no matter what stage of treatment they may be in.
This whitepaper takes a journey through the patient lifecycle, helping to illuminate more elements of the patient experience so that organizations can consider ways to address and support patients at every stage of their journey. It then explores some of the unique ways in which organizations can leverage technology to improve the patient experience, thereby improving long-term health outcomes as well.
View the whitepaper to discover:
- Where behavioral health organizations currently stand with patient engagement
- How the patient experience evolves before, during, and after treatment
- Strategies for engaging patients at every stage of their journey