2021 Workforce Technology Report

ContinuumCloud has just released a new report on the state of technology at behavioral health and human services organizations. The results, which encompass responses from hundreds of human services leaders across the nation, reveal just how integral technology has become in shaping both the employee experience and the client experience.

The 2021 Work Tech Report explores how essential software systems, namely HCM (Human Capital Management) and EHR (Electronic Health Record) solutions, impact organizational outcomes. The report looks at key dimensions within the organization, including the employee experience, client experience, and the processes and operations that keep the organization running.

Key findings from the report include:

  • 72% of human services leaders identified employee engagement as a top area in need of improvement
  • Only 50% of organizations feel confident in their ability to scale effectively to meet growing demand
  • 87% of those who gave their technology a high rating also rated the employee and client experiences highly

Discover industry-specific technology trends, challenges, and priorities that are shaping the future of work. This report specifically examines three key dimensions of behavioral health and human services technology: the employee experience, the client experience, and operational outcomes. Throughout each organizational dimension, the report explores the evolving role that technology plays in enabling organizations to achieve their mission. View more industry insights and key stats in the full 2021 Work Tech Report!

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