Clinical Perspectives in Behavioral Health Report

Discover insights on clinical workflows, patient engagement & outcomes measurement in this new report.


Improving the patient experience is a top priority among behavioral health organizations, second only to addressing staffing challenges related to recruiting and retention. With value-based care models taking priority and a focus on whole-patient care and wellbeing, prioritizing the patient experience is important for improving long-term outcomes. 

A complex combination of factors can influence the patient experience, including the clinical workflows the organization has in place, how patients receive care and support during and between sessions, and even what happens post-treatment. Direct service providers and those working behind the scenes to ensure smooth clinical workflows are best positioned to understand and influence the patient experience.

In May 2024, ContinuumCloud surveyed more than 200 behavioral health leaders on top priorities in the industry, including recruiting and retention, employee engagement, care delivery, patient engagement, operational processes, and the digital tools that are supporting these initiatives. Respondents included leaders from behavioral health organizations across the nation with at least 100 employees, representing mid-market organizations with complex operational dynamics.

In this 2024 Clinical Perspectives in Behavioral Health Report, we’ll focus on insights specifically from respondents in clinical roles to explore their perspectives on clinical workflows, patient engagement, and outcomes measurement.

Fill out the form to download the full report. Then, check out our corresponding piece, the 2024 HR Perspectives in Behavioral Health Report.

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