Addressing Client Engagement as a Top Priority This Year
In the 2024 Behavioral Health Industry Trends Report, behavioral health leaders indicated that client engagement was their second highest priority, right behind recruiting and retention. It’s well understood that better patient engagement helps improve long-term outcomes, and this is especially true in behavioral health where service delivery involves building ongoing relationships and trust between patients and providers. However, organizations struggle to find strategies that adequately address patient engagement. In this research brief, we’ll take a deeper dive into the current state of clinical workflows and how they impact the client experience, including newly released stats from the 2024 Behavioral Health Industry Trends Survey.
The State of Internal Clinical Workflows
Patient engagement can’t be addressed without first having the clinical workflows in place to provide services. For behavioral health organizations, these processes represent a strong point. The majority of organizations are now using an EHR to tie care delivery to claims submissions, and have processes in place for easy patient scheduling, case management, and to a lesser degree, interoperability.
Learn more about the state of client engagement and solutions that support clinical workflows in this research brief.
Plus, check out our related workforce research brief that takes a deep dive into recruiting and retention challenges and explores solutions related to operational efficiencies.
